Privacy Policy

Effective Date: 19 August 2026

At VinShik, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect information when you use our website and service provider platform.

---

1. Information We Collect

When you visit or use VinShik, we may collect the following types of information:

a. Personal Information

• Full name
• Email address
• Mobile number
• Location or service area
• Profile photo, business details, service descriptions, pricing, and availability
• Customer records, service history, AMC details, bills, reminders, support, and communication details

b. Non-Personal Data

• IP address
• Browser type
• Device details and operating system
• Pages viewed, interactions, and approximate usage information

---

2. How We Use Your Information

We use your information to:

• Create and maintain accounts and provider profiles
• Store and organize customer records, service history, AMC plans, bills, and reminders
• Generate service reports, dashboards, and business insights
• Support technician assignment, service tracking, and team operations
• Send service updates, reminders, bill details, WhatsApp messages, and important account communications
• Provide customer support
• Protect the platform, prevent fraud, and enforce our Terms
• Improve our services, features, and website experience

---

3. Sharing Your Information

We may share your data with:

• Technicians or team members when a provider uses VinShik to assign and coordinate service work
• Payment processors, messaging providers, hosting providers, analytics providers, and other vendors that help us operate VinShik
• Government authorities, courts, or professional advisers when legally required or necessary to protect rights and safety

We do not sell or rent your personal information. We ask service providers and vendors to handle information only for legitimate business purposes and with appropriate safeguards.

---

4. Cookies and Tracking

VinShik uses cookies and similar technologies to:

• Enhance your browsing experience
• Track website usage for analytics
• Remember your preferences

You can disable cookies in your browser settings, though it may affect some site functionality.

---

5. Data Retention and Security

We retain information for as long as needed to provide the platform, maintain customer and service history, support AMC and billing records, meet legal and accounting requirements, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

---

6. Your Choices and Rights

You may ask us to access, correct, update, or delete your personal information, subject to legal and operational requirements. You may also unsubscribe from non-essential marketing messages. Essential service and account communications may still be sent.

---

7. Third-Party Links and Services

Our website may link to external websites. We are not responsible for the privacy practices of these third-party sites. Please review their policies independently.

---

8. Children's Privacy

VinShik is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has submitted personal data, we will take reasonable steps to delete it.

---

9. Policy Updates

We may update this Privacy Policy periodically. All changes will be posted on this page with a revised effective date. Continued use of VinShik after an update indicates acceptance of the revised policy.

---

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us:

VinShik Service Provider App

Email: sandeep@vinshik.com

Website: www.vinshik.com